User Technical Support
Penzar Development provides comprehensive and prompt support to registered users of active products:
1Limitations apply, see service Terms and Conditions below.
Penzar Development can provide only limited technical support to Demo version users, such as answering questions regarding product features and general operation.
For technical support contact information, use the Help|Support Services menu command.
Our preferred method of handling technical support requests is by e-mail. We respond to most e-mail requests within one business day* (excludes weekends and US holidays).
*If you did not receive a response, our message most likely was blocked by your email system spam filter.
Terms and Conditions:
Penzar Development provides free limited technical support services (Service) to qualified users of its products (User). Service is available to registered users and customers who purchased products directly from Penzar Development. User must provide product serial number and identification information to receive Service. Service is limited to one User per product serial number. Service is limited to active products. Service is not available to demo version product users. Service frequency and availability may be limited. Product maintenance service includes only patches and minor service updates for active products. Penzar Development reserves the right to suspend or terminate Service to User who abuses the Service. Service is not included in any product price. User is not entitled to any refunds because of failure to obtain Service, interruption in Service or unsatisfactory Service. Service is provided without any warranty as to its performance, or fitness for any particular purpose. The entire risk as to the results of performance of Service is assumed by the User. Penzar Development shall not be liable for indirect, special, or consequential damages resulting from the use of Service.
Support policies are subject to change without notice. We reserve the right to terminate support services for discontinued products and outdated versions.