User Technical Support
Penzar Development provides comprehensive and prompt support to registered users of active products:
1Limitations apply, see service Terms and Conditions below.
Penzar Development can provide only limited technical support to the free Demo version users, such as answering questions regarding product features and general operation.
You can find user support contact information under Help|Support Services.
If you prefer, you may send us a message by submitting the Support Request Form
The Help|Email Support Request menu command is also available for your convenience.
Our preferred method of handling technical support requests is by email. We respond to most email requests within one business day* (excludes weekends and US holidays).
Your support message must have an appropriate subject line related to the request matter (or enter "TopSpice Support Request"), and include your full name and product serial number. If you have more than one unrelated issues/problems, please submit separate support requests for each. Messages with inappropriate subject lines or irrelevant material will either delay our response or be discarded.
Support cases are considered closed after 60 days of last contact. Do not reply to or forward a support message older than 60 days. Such follow up request messages are discarded. Instead, create a new support request message.
*If you did not receive a response, our message most likely was blocked by your email system spam filter or your message content violated our service terms and conditions.
Terms and Conditions:
Penzar Development provides free limited technical support services (Service) to qualified users of its products (User). Service is available to registered users and customers who purchased products directly from Penzar Development. User must provide product serial number and identification information to receive Service. Service is limited to one User per product serial number. Service is limited to active products. Service is not available to demo version product users. Service frequency and availability may be limited. Software maintenance service includes only patches and service updates for active products. Penzar Development reserves right to suspend or terminate Service to User who abuses the Service. User must communicate support requests using acceptable language. Penzar Development does not respond to requests containing any language or material that could be considered abusive, offensive or threatening. Service is not included in any product price. User is not entitled to any refunds because of failure to obtain Service, interruption in Service or unsatisfactory Service. Service is provided without any warranty as to its performance, or fitness for any particular purpose. The entire risk as to the results of performance of Service is assumed by the User. Penzar Development shall not be liable for indirect, special, or consequential damages resulting from the use of Service.
Support policies are subject to change without notice. We reserve the right to terminate support services for discontinued products and outdated versions.