How To Place an Order
You can order online (using a credit card or PayPal account), or complete the printed Order Form and mail it with payment check to Penzar Development. Most online orders are processed within one business day (Monday thru Friday 8AM to 5PM Pacific time, excludes weekends and US holidays).
Payment may be made using check or money order drawn on US bank, credit card (online or by telephone), PayPal account, or wire transfer (international business customers only, minimum US$300 order). We also accept purchase orders from qualifying US businesses, educational institutions and government agencies. Purchase order terms are net 30 days*. When ordering packaged products, California customers must add applicable sales tax or attach a signed California Resale Certificate card.
* For credit terms minimum order is $500.
In addition to the United States and its territories, Penzar Development also accepts orders from other countries if export can be made under General License G-DEST. All prices are in U.S. dollars and do not include delivery charges, taxes or duties. Payment terms are prepaid in U.S. dollars. Penzar Development does not accept letters of credit or C.O.D. orders.
International shipments of packages might be subject to customs clearance delays and payment of duties and taxes at the destination country port of entry. It is the customer's responsibility to pay any customs charges and to resolve any customs related matters.
International shipments are subject to conditions beyond our control. PENZAR DEVELOPMENT CANNOT GUARANTEE DELIVERY OF INTERNATIONAL SHIPMENTS. CUSTOMER ASSUMES ALL RISKS FOR INTERNATIONAL SHIPMENTS. PENZAR DEVELOPMENT RESPONSIBILITY IS LIMITED TO PROVIDING PROOF OF SHIPMENT.
Packaged products are shipped via Priority Mail service (US domestic, Canada and Mexico). International orders are shipped via Priority Air Mail service. Payment must include applicable shipping and handling charges. Please allow up to 5 days for standard delivery on domestic orders and 2 weeks on international delivery orders. Availability of tracking service is not guaranteed for international Air Mail shipments.
International orders are shipped "Freight on Board". That is, we guarantee that packages sent to international destinations are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.
Electronic software download (ESD) products must be downloaded online from our website by the customer.
Packaged product software is shipped on CD.
We accept returns of products purchased directly from Penzar Development within 30 days of invoice date when accompanied by a return authorization number from Penzar Development. For packaged products all materials must be returned in original saleable condition. Buyer must pay for all return shipping costs. We do not give refunds for software that has been activated.
All returns and refunds are charged a 5% processing fee. Opened packaged products are charged an additional 10% restoking fee. Refunds do not include shipping and handling charges.
International customers: we do not accept returns or give refunds for packaged products shipped to outside of United States.
We do not accept returns or give refunds for products purchased through resellers and dealers.
We reserve the right to refuse any order if we consider it necessary to protect our copyright and intellectual property rights.
Effective August 2018
Penzar Development, PO Box 900847, Palmdale, CA 93590, USA