Software License Activation


Penzar Development uses a license activation system to help prevent piracy and protect your investment in our software. This enables us to continue developing our products at a competitive price. The license activation system does not collect any details about you or any data stored on your computer. Activation is separate from the optional user registration.

The number of allowed new activations is specified in the software license. Reactivation on the same computer last activated does not require another new activation but the user must provide the last installation ID to Penzar Development. The number of reactivations allowed is subject to reasonable use limitations.

The software must be activated within one year from the delivery or invoice date. Penzar Development may terminate activation services for discontinued products and obsolete or outdated software versions without notice.


How It Works

Software license activation is a simple, straightforward process that is completely software based. It requires no hardware add-ons. Only the software serial number is needed to activate.

If you activate online, it is a quick and simple process that requires an Internet connection. When you activate in this way, the software itself will do most of the work. Very little user effort is required. If you would rather activate your software offline, you can do this by selecting the email activation option.

Activation is performed as the last step during the software installation process. If you choose not to activate at this time, you can activate later by opening the "TopSpice" desktop icon. The software is not functional until activated.


Online Activation

Online activation using the Internet is the default option. The activation software requires Internet access. To activate,

  1. When the "Activation Start" dialog opens, click on the "Activate Online" button. This opens the "Activation Ready" dialog.

  2. Click on the "Activate" button.

The activation software contacts the activation server, verifies the serial number and license status, and activates the software after receiving confirmation from the server. This process typically takes only a few seconds.

If the activation server cannot be contacted, most likely, it means your system firewall is blocking Internet access by the activation software. You must either temporarily disable the firewall blocking or allow access to the activation software program. The details for performing this is specific to the firewall software used in your system.

On rare occasions, it is possible the activation server could be busy or temporarily down. In this case, you should wait a few minutes and try again.

At any step during the activation process, you can click on the "Cancel" button to cancel the activation. You can activate later by opening the "TopSpice" desktop icon.


Offline Activation

Offline activation is available for users who need to install on a computer that has restricted access to Internet, or prefer not to activate online. You can activate offline by email. Offline activation services are only available during normal business hours.

Offline activation is available only to the original purchaser or registered user. This is necessary to verify the user is an authorized user for the license. If you are not the original purchaser or a registered user, you must provide the following end user information with the activation request:

  • User's full name (must be an individual, not an organization or department)
  • Company name if applicable
  • Mailing address
  • Telephone number
  • E-mail address

The end user information is used to authorize the offline activation and register the user.

To activate,

  1. When the "Activation Start" dialog opens, select the "Email Activation" option. This opens the "Email Activation" dialog.

  2. Click the "Email Activation Request" button.

  3. The activation software opens the system default email client program with the activation request information message. DO NOT EDIT THIS INFORMATION.

    Add the user's full name to the email message body if necessary. If you are not a registered user, you need to add the end user details listed above to the email message.

  4. Send the message. Most email requests are processed within one business day (excludes weekends and US holidays).

  5. After you have received the offline activation authorization code by email, enter the code in the appropriate box on the "Email Activation" dialog.

  6. Click the "Activate" button.


Reactivation

If you are reinstalling the software on the same computer it was last activated, you have the option to reactivate the software rather than perform a new activation. Reactivation is available only to the original purchaser or registered user. This is necessary to verify the user is an authorized user for the license.

Note: if your last activation was offline by email, you can use the same activation code received to reinstall the software on the same computer by selecting the email activation option.

To reactivate:

  1. When the "Activation Start" dialog opens, select the "Email Activation / Reactivation" option. This opens the "Email Activation" dialog.

  2. Click the "Email Activation Request" button.

  3. The activation software opens the system default email client program with the activation request information message. DO NOT EDIT THIS INFORMATION.

  4. Send the message. Most email requests are processed within one business day (excludes weekends and US holidays).

  5. After you have received the activation authorization code by email, enter the code in the appropriate box on the "Email Activation" dialog.

  6. Click the "Activate" button.

The number of reactivations allowed is limited to a reasonable use policy.



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